Veals Returns & Refund Policy


The Customer:

  • We only accept returns from the person who bought the item
  • We require proof that the customer bought the item from us (receipt, bank statement or packaging)

When We Don’t Have to Offer a Refund:

  • The customer knew the item was faulty when they bought it
  • The customer damaged an item when trying to repair it themselves or getting someone else to do it
  • The customer no longer wants the item (e.g. incorrect size we will offer a replacement or credit note but will not give a refund).
  • When a product has been specially ordered for a customer, unless faulty, we are unable to refund or offer an exchange.
  • If bought during a sale, unless faulty, a refund will not be given (customer will be given a credit note or voucher for the value)
  • We also will not refund personalised or custom made items

Faulty Products:

  • Only entitled to a refund if returned within 4 weeks of purchase. After this it can be repaired or replaced (we will decide which)
  • All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty

Online Orders:

  • Refund given if goods are returned within 14 days of receiving them
  • Customer will be refunded within 14 days of receiving the goods back
  • Goods must be in original packaging and unused

Any refund will be in the same format as the payment method

*We reserve the right to change this policy at any given time*


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